Recovery shouldn't be a side-module of your core banking system.
Temenos Collections lives inside the T24 / Transact core-banking suite. Resolvah is a purpose-built recovery platform — kinder to consumers, faster to change, and free of the core-banking gravity.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored cards & ACH, via your processor
- Compliance flags & audit trail
Migrating from Temenos Collections (T24 / Transact module) → Resolvah
Why agencies leave Temenos Collections.
As a module of a core-banking platform, Temenos Collections inherits all of that system's weight. Lenders move to Resolvah when they want recovery that can evolve on its own timeline, with a far better borrower experience.
Collections is a module bound to the core-banking release and change cycle.
Heavy, bank-centric implementation and configuration.
Borrower self-service and dignity-led experience aren't the focus.
Changes wait on core-banking governance and timelines.
Temenos Collections vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
Bank-system module; a warm borrower self-service experience isn't its purpose.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
Cloud or on-prem, but tied to the core-banking deployment.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
Bank-grade — administered through core-banking complexity.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
Capable within the suite; collector-facing AI assist is limited.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Core-banking-scale licensing and services.
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
Migrations use a certified extraction package — we coordinate it with you.
A Resolvah onboarding team works with yours at every step: we map your data, move it, reconcile it against your old system, and work with your payment processor so active arrangements keep running. Four weeks to three months, and we stay on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. Temenos Collections is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
Temenos migrations use a certified extraction package to pull collections data out of T24 / Transact cleanly, supporting both cloud-hosted and on-premise installs.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, notes and active plans — with a Resolvah specialist on it start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? We work directly with your existing payment processor to re-point the vault to Resolvah, so stored cards and ACH come across and every active arrangement keeps running. Nobody re-enters a card, and no plan is interrupted.
Switching from Temenos Collections
How painful is moving our Temenos Collections data to Resolvah?
We make it as painless as we can, and we do it with you rather than to you. Accounts, balances, payment history, notes, active arrangements and compliance flags come across, and we reconcile the totals against Temenos Collections before anyone relies on Resolvah. Anything that cannot come across (call recordings held by a dialer vendor, for example) is identified up front, so nothing is a surprise on cutover day.
Will active payment plans keep running when we switch from Temenos Collections?
Yes. We work with your existing payment processor to re-point the vault to Resolvah, so stored card and ACH tokens come across, scheduled arrangements continue on their cadence, and no consumer re-enters payment details.
How long does migrating from Temenos Collections take?
Four weeks to three months, depending on the size of the portfolio and how Temenos Collections stores its data. A Resolvah onboarding specialist scopes it with you first, so you get a date, not a range, before anything moves. Temenos Collections stays your system of record until the reconciliation is signed off.
Don't see your system? See every migration we support.
Leave Temenos Collections behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.
