A modern home for everything in TCI.
TCI Software has run agencies dependably for years. Resolvah carries your accounts and tradeline history forward onto a cloud platform built for the way consumers want to resolve today.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored cards & ACH, via your processor
- Compliance flags & audit trail
Migrating from TCI Software (TCI Collection System) → Resolvah
Why agencies leave TCI Software.
TCI is solid, but it's an older SQL-based system with a dated experience. Teams switch to Resolvah for a modern interface, real self-service, and freedom from hosting their own system of record.
Dated interface that lengthens collector ramp-up.
Limited consumer self-service compared with cloud-native platforms.
Self-hosted SQL deployment with the upkeep that implies.
Reporting and automation that trail modern tools.
TCI Software vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
Collector-first; modern 24/7 self-service isn't native.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
Self-hosted SQL Server deployment you maintain.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
Workable through procedure rather than built into the flow.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
Core automation present; modern AI assist limited.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Established licensing for a slowly-evolving platform.
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
Manual export migrations — handled for you.
A Resolvah onboarding team works with yours at every step: we map your data, move it, reconcile it against your old system, and work with your payment processor so active arrangements keep running. Four weeks to three months, and we stay on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. TCI Software is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
TCI's modules — including credit-bureau tradeline history — map into Resolvah, so the reporting trail your compliance team depends on comes across intact.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, notes and active plans — with a Resolvah specialist on it start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? We work directly with your existing payment processor to re-point the vault to Resolvah, so stored cards and ACH come across and every active arrangement keeps running. Nobody re-enters a card, and no plan is interrupted.
Switching from TCI Software
How painful is moving our TCI Software data to Resolvah?
We make it as painless as we can, and we do it with you rather than to you. Accounts, balances, payment history, notes, active arrangements and compliance flags come across, and we reconcile the totals against TCI Software before anyone relies on Resolvah. Anything that cannot come across (call recordings held by a dialer vendor, for example) is identified up front, so nothing is a surprise on cutover day.
Will active payment plans keep running when we switch from TCI Software?
Yes. We work with your existing payment processor to re-point the vault to Resolvah, so stored card and ACH tokens come across, scheduled arrangements continue on their cadence, and no consumer re-enters payment details.
How long does migrating from TCI Software take?
Four weeks to three months, depending on the size of the portfolio and how TCI Software stores its data. A Resolvah onboarding specialist scopes it with you first, so you get a date, not a range, before anything moves. TCI Software stays your system of record until the reconciliation is signed off.
Don't see your system? See every migration we support.
Leave TCI Software behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.
