Simplicity was the cheap, simple option. The cheap part is over.
SimplicityCollect was built in Idaho Falls and launched in 2010 as the starter system for small agencies and attorneys. In 2021 it was acquired by Katabat, which was acquired by Finvi the same year. Since then the entry price has risen several times over, support has thinned, and the roadmap is not stated. If you are on it, choose the next platform before the vendor does.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored cards & ACH, via your processor
- Compliance flags & audit trail
Migrating from SimplicityCollect (Simplicity Collection Software, a Finvi product since 2021) → Resolvah
What is happening at SimplicityCollect.
Dated and sourced. The things a buyer should know before deciding whether to stay.
- 2010
Seikosoft LLC (Idaho Falls, founded 2008) launches SimplicityCollect as hosted software with a low monthly price.
- January 5, 2021
Katabat acquires Simplicity Collection Software. Later in 2021, Finvi (New Mountain Capital) acquires Katabat, making Simplicity a Finvi product marketed as the entry tier beneath Velosidy. The founders keep the Seikosoft entity and are gone by the end of 2021; within months, a reviewer calls the new fees a 150% increase for small business owners.
- August 2022
The pricing page changes to a per-user model with a higher base tier. Reviewers on Capterra and Software Advice in 2022 and 2023 describe two-week ticket turnarounds.
- 2022 to 2023
Reviewers report features removed or broken after system changes (July 2022, June 2023, the latter a one-star review about the client portal). The public knowledge base, last archived in May 2022, is gone, along with the feature-request page.
- 2024 to 2026
The base tier rises again, with setup fees added. Contract terms suspend service on the first day of non-payment and purge data on day thirty. The application is still updated (a September 2026 release is live), the self-serve checkout is still open, hosting has moved to Oracle Cloud, and the old marketing site now redirects to finvi.com.
- July 2025
A competitor publishes a switch guide citing reported industry talk that Finvi may sunset Simplicity. Finvi has published nothing either way; there is no end-of-life notice.
Why agencies leave SimplicityCollect.
Simplicity did one thing well: it let a two-person agency or a collections law practice get a system of record for very little money, fast. What its customers bought was the price and the simplicity. Under its current owner, the first has gone and the second is the reason there is no automation, no open integrations and one-way texting.
The price is no longer the reason to stay. Public pricing pages show the entry tier rising several times over since 2021, with per-user fees and setup charges added. Reviewers call it a 150% increase.
Support thinned after the sale: reviewers cite two-week ticket turnarounds, and the public knowledge base and feature-request page are gone.
A closed integration list. Payments, dialers and skip-trace run through vendor-approved options with credentials wired by Simplicity staff. Texting is one-way, per the vendor's manual. There is no automation builder.
Harsh terms for a small shop: suspension on day one of a missed payment, data purged on day thirty, fees that reset annually.
SimplicityCollect vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
A consumer payment page and a client portal. Payments, not resolution: no plain-language explanations, no plan building, one-way texts per the vendor's manual.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
Hosted SaaS, now on Oracle Cloud. There is no customer-controlled database; your data comes out through reports and the web-services API.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
Basic controls suited to small operations; Metro 2 is native.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
Manual workflows; no automation builder and no AI assist.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Per-user tiers plus setup fees, up several times over since 2021. Service suspends on day one of non-payment; data is purged on day thirty.
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
Two support seats and in-app chat, with a login-walled community shared with Finvi's other products. Resolvah exports through the API and reports, and reconciles with you.
A Resolvah onboarding team works with yours at every step: we map your data, move it, reconcile it against your old system, and work with your payment processor so active arrangements keep running. Four weeks to three months, and we stay on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. SimplicityCollect is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
Simplicity has no database you can copy, so the export runs through two doors it does provide: the SimplicityCollect web-services API where its read calls cover the data (debtor search and update, account ticklers, client-portal users), and the Report Builder and canned reports to CSV for the rest. We pull both, reconcile every total against Simplicity before cutover, and, because of the thirty-day purge term, we finish the export before you give notice. Four weeks to three months; usually the short end.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, notes and active plans — with a Resolvah specialist on it start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? We work directly with your existing payment processor to re-point the vault to Resolvah, so stored cards and ACH come across and every active arrangement keeps running. Nobody re-enters a card, and no plan is interrupted.
The honest list for this system, so cutover day holds no surprises.
- Accounts, debtors and balances
Pulled through the web-services API and the Report Builder, reconciled account by account.
- Payment history and notes
Transaction and note history come out through reports and the API. We check counts against Simplicity's reports before cutover.
- Active payment arrangements
Scheduled arrangements continue on their cadence.
- Stored cards and ACH
Simplicity runs payments through processors such as REPAY, PaymentVision, BillingTree, NMI or Authorize.Net. We work with your processor to re-point the vault to Resolvah, so every plan keeps running.
- Credit reporting history
Metro 2 is native in Simplicity; we carry the reporting state across so the next file is consistent.
- Client portal history and uploads
Client-uploaded files and portal activity are exported where the reports expose them; we tell you what they hold before cutover.
- Letters and call recordings
Held by your letter vendor and dialer, not Simplicity. We help you export them for retention.
- Finish the export before you give notice. Simplicity's terms suspend service on day one of non-payment and purge data on day thirty; do not let a billing dispute become a data loss.
- Confirm your API access works today (Company PIN, user, and the web-services endpoint). If it has never been used, test it before the migration window.
- Tell your payment processor a re-point of the token vault is coming, and get any fee in writing.
- If your clients use the embedded client portal, give them the new portal details before cutover, not after.
Switching from SimplicityCollect
Is Simplicity being sunset?
Nobody has said so in writing. A competitor's 2025 guide cites reported industry talk that Finvi may sunset Simplicity; Finvi has published no end-of-life notice, the application is still updated and checkout is still open. What is documented is the price, the support and the removed resources. Plan on those, not on the rumor.
We are a collections law firm on Simplicity. Does Resolvah fit?
Collection law firms make up a notable share of Simplicity's customers, and their needs (litigation status, judgments, hearing dates) are where reviewers found it thinnest. Tell us your practice mix during scoping and we will be specific about what maps and what we build.
How painful is moving our SimplicityCollect data to Resolvah?
We make it as painless as we can, and we do it with you rather than to you. Accounts, balances, payment history, notes, active arrangements and compliance flags come across, and we reconcile the totals against SimplicityCollect before anyone relies on Resolvah. Anything that cannot come across (call recordings held by a dialer vendor, for example) is identified up front, so nothing is a surprise on cutover day.
Will active payment plans keep running when we switch from SimplicityCollect?
Yes. We work with your existing payment processor to re-point the vault to Resolvah, so stored card and ACH tokens come across, scheduled arrangements continue on their cadence, and no consumer re-enters payment details.
How long does migrating from SimplicityCollect take?
Four weeks to three months, depending on the size of the portfolio and how SimplicityCollect stores its data. A Resolvah onboarding specialist scopes it with you first, so you get a date, not a range, before anything moves. SimplicityCollect stays your system of record until the reconciliation is signed off.
Don't see your system? See every migration we support.
Leave SimplicityCollect behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.
