Artiva is not going away. Its vendor's attention is.
Artiva RM runs some of the largest agencies and lenders in the country; Artiva HCx runs hospital receivables for major health systems. Both are serious platforms, and both now sit beside Velosidy, the only new platform Finvi is building. Resolvah brings enterprise capability and HIPAA-ready healthcare workflows without the implementation marathon.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored cards & ACH, via your processor
- Compliance flags & audit trail
Migrating from Ontario Systems / Artiva (Artiva RM & HCx · Finvi) → Resolvah
What is happening at Ontario Systems / Artiva.
Dated and sourced. The things a buyer should know before deciding whether to stay.
- May 2024
Finvi names TCN its preferred dialer partner; the vendors say more than 100 organizations have moved to it.
- September 2024
Velosidy, built on Oracle Cloud, reaches general availability. It is the only new platform Finvi is building; by February 2025 nearly a dozen migrations are signed.
- 2025
Finvi's user conference, run every year since 1985 (AEC, then PowerUp), does not take place, and does not return in 2026.
- 2025 to 2026
Artiva HCx keeps getting investment: Denial Intelligence in 2025 and an Office Ally integration in 2026. Artiva RM gets maintenance and integrations.
- March 2026
Third-party headcount estimates for Finvi fall from about 706 (2023) to about 549.
- July 31, 2026
The Delaware Court of Chancery (In re SwervePay Acquisition, C.A. 2021-0447) finds that New Mountain Capital and Ontario Systems misrepresented payments volume to SwervePay's sellers, and awards the $43.75 million earnout.
Why agencies leave Ontario Systems / Artiva.
Teams move off Artiva when the cost, complexity and implementation timelines stop matching the size of the problem they have, and, lately, when they would rather choose their next platform than be steered to Velosidy.
Enterprise complexity and long, expensive implementations to stand up or change.
Heavy reliance on vendor professional services for everyday configuration.
The roadmap is Velosidy. Artiva RM gets maintenance and integrations; the new work goes elsewhere.
Total cost of ownership that is hard to justify outside the largest shops.
Ontario Systems / Artiva vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
Capable, and a modern patient or consumer self-service experience usually means more modules.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
.NET on SQL Server, with Artiva Workstation, Architect and Studio, and the operational weight that comes with an enterprise deployment.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
Strong HIPAA/ARM controls, administered through a complex configuration surface.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
Robust rules engine; dialing runs through your dialer vendor (often TCN since 2024); modern AI assist for staff is limited.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Enterprise pricing and services costs aimed at the largest operations.
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
Professional services for configuration and migrations, with the vendor's investment going to Velosidy. Resolvah extracts at the database level and reconciles with you.
A Resolvah onboarding team works with yours at every step: we map your data, move it, reconcile it against your old system, and work with your payment processor so active arrangements keep running. Four weeks to three months, and we stay on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. Ontario Systems / Artiva is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
Artiva is .NET on SQL Server, so the extraction is at the database level, not through a special API. For HCx, the insurance follow-up and denial data come with the accounts. We map it with your team, move it, and reconcile every total against Artiva before cutover. Four weeks to three months, and Artiva stays your system of record until you sign off.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, notes and active plans — with a Resolvah specialist on it start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? We work directly with your existing payment processor to re-point the vault to Resolvah, so stored cards and ACH come across and every active arrangement keeps running. Nobody re-enters a card, and no plan is interrupted.
The honest list for this system, so cutover day holds no surprises.
- Accounts, debtors and balances
Extracted from the Artiva SQL Server database and reconciled account by account.
- Payment history and notes
Full history and notes come across. We check counts and totals against Artiva before cutover.
- HCx healthcare fields
Insurance, denial and follow-up data mapped into Resolvah's healthcare model with your team, so patient receivables keep their context.
- Active payment arrangements
Scheduled arrangements continue on their cadence.
- Stored cards and ACH
Payments run through Finvi Payments or your own processor. We work with them to re-point the vault to Resolvah, so every plan keeps running.
- Dialer history and call recordings
Held by your dialer vendor (often TCN since 2024), not Artiva. We help you export them for retention.
- Ask Finvi in writing whether your next renewal includes a Velosidy migration, and on whose timeline.
- Know which Artiva you run: RM (agencies and lenders) or HCx (hospital receivables). The data model and the vendor's attention differ.
- Tell your payment processor a re-point of the token vault is coming.
- Export dialer history and recordings from your dialer vendor for your retention period.
Switching from Ontario Systems / Artiva
Is Artiva being sunset?
No public end-of-life or end-of-sale date exists for Artiva RM or HCx, and HCx in particular keeps getting investment. What is true is that Velosidy is the only new platform Finvi is building, nearly a dozen customers had signed migrations to it by February 2025, and the user conference stopped. That is a roadmap signal, not a deadline.
Does Resolvah handle healthcare data from Artiva HCx?
Yes. Resolvah is HIPAA-ready, and Artiva HCx healthcare fields, insurance details, denial and follow-up data, are mapped into Resolvah's healthcare model with your team so patient receivables keep their full context after the move.
How painful is moving our Artiva data to Resolvah?
We make it as painless as we can, and we do it with you rather than to you. Accounts, balances, payment history, notes, active arrangements and compliance flags come across, and we reconcile the totals against Artiva before anyone relies on Resolvah. Anything that cannot come across (call recordings held by a dialer vendor, for example) is identified up front, so nothing is a surprise on cutover day.
Will active payment plans keep running when we switch from Artiva?
Yes. We work with your existing payment processor to re-point the vault to Resolvah, so stored card and ACH tokens come across, scheduled arrangements continue on their cadence, and no consumer re-enters payment details.
How long does migrating from Artiva take?
Four weeks to three months, depending on the size of the portfolio and how Artiva stores its data. A Resolvah onboarding specialist scopes it with you first, so you get a date, not a range, before anything moves. Artiva stays your system of record until the reconciliation is signed off.
Don't see your system? See every migration we support.
Leave Ontario Systems / Artiva behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.
