Latitude has changed hands again. Your accounts do not have to keep following it.
Latitude is one of the most widely deployed ARM platforms in the country, and it has had four owners: Global Software Services, Interactive Intelligence, Genesys, and since April 2025 TEC Services Group. Each handoff moved the support desk. Resolvah gives you the depth without the specialists, the tickets, or the next transition.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored cards & ACH, via your processor
- Compliance flags & audit trail
Migrating from Latitude (formerly Latitude by Genesys, now TEC Services Group) → Resolvah
What is happening at Latitude.
Dated and sourced. The things a buyer should know before deciding whether to stay.
- 2010 and 2016
Global Software Services sells Latitude to Interactive Intelligence in 2010; Genesys acquires Interactive Intelligence in 2016.
- November 2021
Regulation F support arrives as four patches in quick succession. Customers report broken imports, Job Manager and phone panel in production.
- February 1, 2022
Perpetual licenses end; Latitude becomes subscription only. Professional services bill at $225 per hour (2019 published rate).
- April 2025
Genesys transitions the Latitude product, its staff and its customers to TEC Services Group. Support now runs through TEC's ticketing.
- March 2026
The Genesys Community user group for Latitude, 307 members, goes quiet behind a login wall. TEC is investing in the product (Liquid Latitude 2025 R1, a TCN dialer partnership, a user conference planned for October 2026); the question is what a fourth handoff costs you.
Why agencies leave Latitude.
Plenty of agencies run Latitude well, with a SQL person, a C# person and a Crystal Reports person to keep it that way. The ones who leave are tired of paying for that bench, tired of custom stored procedures breaking at every upgrade, and unsure what a fourth owner means for the next one.
It takes a specialist team. Customers staff SQL, C# and Crystal or SSRS people, and custom stored procedures and Exchange scripts break at upgrades.
Half the product is still a Windows thick client. Workform, Batch Processor, WebAccess, Dialer and Dashboard are web; Exchange, Job Manager, AIM and Workflow Designer run over Citrix or terminal servers.
Subscription only since 2022, with services at $225 an hour (2019 rate), and every change routes through the vendor's queue.
Four owners in fifteen years. TEC is investing; the question is what the next handoff costs you.
Latitude vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
A consumer self-service portal and SMS/email exist (Liquid Latitude, 2022), but they are configured by specialists and sit beside the thick client, not in front of it.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
Latitude Cloud runs over Citrix; TEC offers AWS, Azure or GCP. Either way, several modules are Windows applications.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
Strong controls, configured and maintained by specialists. Reg F shipped as rushed patches in 2021.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
Deep workflow rules; modern AI assist for collectors is limited.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Subscription only since February 2022; professional services at $225 per hour (2019 rate).
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
Through TEC Services Group's ticketing since April 2025. Resolvah's team migrates the SQL Server database with you and rebuilds the reports you use.
A Resolvah onboarding team works with yours at every step: we map your data, move it, reconcile it against your old system, and work with your payment processor so active arrangements keep running. Four weeks to three months, and we stay on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. Latitude is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
Latitude keeps one SQL Server database per tenant with an open schema, which makes the export clean. Two things need care: notes, which Exchange exports truncate at 256 characters (we read them from the database instead), and Crystal reports, which do not migrate and get rebuilt in Resolvah. Four weeks to three months, and Latitude stays your system of record until you sign off.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, notes and active plans — with a Resolvah specialist on it start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? We work directly with your existing payment processor to re-point the vault to Resolvah, so stored cards and ACH come across and every active arrangement keeps running. Nobody re-enters a card, and no plan is interrupted.
The honest list for this system, so cutover day holds no surprises.
- Accounts, debtors and balances
Read directly from the Latitude SQL Server database, not the Exchange export.
- Payment history
Transaction history comes across and is reconciled by client and by month.
- Notes
Read from the database in full. Exchange exports cut notes at 256 characters, so we do not use them for notes.
- Result, action and status codes
Mapped with your team to Resolvah's outcomes, so collectors recognize their accounts on day one.
- Active payment arrangements
Scheduled arrangements continue on their cadence.
- Stored cards and ACH
Latitude's Tokenizer keeps tokens tied to your processor. We work with your processor to re-point the vault to Resolvah, so every plan keeps running.
- Crystal reports and custom stored procedures
The .rpt library and custom SQL do not migrate. We rebuild the reports you actually use in Resolvah.
- Inventory your custom stored procedures, Exchange scripts and Crystal reports, and decide which ones you still use.
- Confirm your subscription's notice period and data-return terms with TEC Services Group.
- Tell your payment processor a re-point of the token vault is coming; Latitude's Tokenizer is processor-bound.
- Export letter images, recordings and dialer history for your retention period; they live outside the Latitude database.
Switching from Latitude
Who supports Latitude now?
TEC Services Group. Genesys transitioned the Latitude product, staff and customers to TEC in April 2025, and support runs through TEC's ticketing. The product line's owners so far: Global Software Services, Interactive Intelligence (2010), Genesys (2016), TEC Services Group (2025).
How painful is moving our Latitude data to Resolvah?
We make it as painless as we can, and we do it with you rather than to you. Accounts, balances, payment history, notes, active arrangements and compliance flags come across, and we reconcile the totals against Latitude before anyone relies on Resolvah. Anything that cannot come across (call recordings held by a dialer vendor, for example) is identified up front, so nothing is a surprise on cutover day.
Will active payment plans keep running when we switch from Latitude?
Yes. We work with your existing payment processor to re-point the vault to Resolvah, so stored card and ACH tokens come across, scheduled arrangements continue on their cadence, and no consumer re-enters payment details.
How long does migrating from Latitude take?
Four weeks to three months, depending on the size of the portfolio and how Latitude stores its data. A Resolvah onboarding specialist scopes it with you first, so you get a date, not a range, before anything moves. Latitude stays your system of record until the reconciliation is signed off.
Will our collectors recognize their accounts?
Yes. We map Latitude's result, action and status codes to Resolvah's outcomes with your team before the move, so day one feels like the same work in a better place.
Don't see your system? See every migration we support.
Leave Latitude behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.
