Katabat was built for the biggest banks. You are paying for that whether you are one or not.
Katabat is the digital collections layer inside U.S. Bank, KeyBank and Citizens, and the platform a generation of fintech lenders (SoFi, GreenSky, Harmoney, humm) chose because the banks had. It is priced by account volume at enterprise scale, its workflows are built for you by the vendor's services team, and since Finvi bought it in 2021 the company's energy has visibly moved to Velosidy, its third-party agency product. If you are a fintech or a first-party lender rather than a top-ten bank, the fit was never exact. Now the attention is not there either.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored cards & ACH, via your processor
- Compliance flags & audit trail
Migrating from Katabat (Finvi's bank and lender product; Collections Marketing Center until 2016, owned by Finvi since August 2021) → Resolvah
What is happening at Katabat.
Dated and sourced. The things a buyer should know before deciding whether to stay.
- 2006 to 2017
Founded in Wilmington, Delaware, as Collections Marketing Center by Vytas Kisielius, Ye Zhang and a group of former MBNA bankers. Products FlexCollect, then CredAgility; rebranded Katabat in 2016 and 2017 with the Restore, Liberate and Unite product families. Ray Peloso becomes CEO in December 2016.
- 2018 to 2020
Roughly 30 financial institutions on the platform, about 60 percent using it for collections and 40 percent for customer service, by the co-founder's own account. A private equity exit in August 2020 to Tritium Partners and Terminus Capital.
- 2021
Katabat buys Simplicity Collection Software in January. In August, Ontario Systems (now Finvi, owned by New Mountain Capital) acquires Katabat and positions it as the bank and lender product beside Artiva. Katabat.com now redirects to Finvi's banks-and-lenders page.
- 2023 to 2024
Ray Peloso leaves Finvi in May 2023. The last Katabat-specific press release is dated September 2024. Finvi's PowerUp user conference is last held in March 2024, with no 2025 or 2026 edition. Visible new activity is in Australia and New Zealand: an APAC general manager, a New Zealand credit-risk summit sponsorship, a logo bar of ANZ customers.
- 2025 to 2026
Finvi's public communications are about Velosidy and Artiva; the Katabat privacy policy is reissued in August 2025 under Katabat, LLC, and the product remains sold with no end-of-life statement. Finvi's CEO departs in June 2026 and, as of September 2026, the company's leadership page lists no CEO; its investor now describes it at 300-plus employees; third-party estimates had it near 550 earlier. No Katabat-to-Velosidy migration path has been announced, and Velosidy is explicitly the agency product.
Why agencies leave Katabat.
Nobody argues Katabat cannot do the job; it does the job for some of the largest card issuers in the country, and Bread Financial staff describe running it alongside LiveVox. The question for a fintech or a first-party lender is whether you are the customer it is built and priced for, and whether the company that now owns it is investing in it. On the first, Katabat is single-tenant, services-heavy and priced by account volume at bank scale. On the second, everything Finvi has said and shipped since 2023 points at its agency product.
Built for the top of the market. Single-tenant hosted Java application, bespoke workflows written by the vendor's services team (a lender's hardship flows, for instance), and enterprise subscriptions sized by account volume. At a fintech's scale you are paying bank-grade overhead for a bank-grade contract.
The owner's attention has moved. No Katabat press release since September 2024, no user conference since March 2024, and the 2025 and 2026 communications are all Velosidy and Artiva. Visible growth is in Australia and New Zealand.
Two leadership turnovers. The CEO who built Katabat left Finvi in 2023; Finvi's own CEO left in June 2026 and, as of September 2026, the position is not listed. Headcount has come down sharply by the published figures over the same period.
A consumer experience from an earlier era. Portals are per-tenant themed jQuery applications with passwordless login by name, last four and date of birth. They take payments; they do not explain, negotiate or resolve.
Katabat vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
White-labelled self-service portals on your domain: balances, plans and payments through a per-tenant themed web app. Solid for a bank in 2015; not a plain-language resolution experience.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
Single-tenant hosted application in TierPoint colocation in the US, with AWS regions for Canada and Australia. PCI Level 1, SOC 2. You do not run it, but every tenant is its own deployment.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
Strategy and treatment rules configured per lender, with the compliance logic largely living in workflows the services team builds for you. Audit-ready, but change requests go through the vendor.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
Strategy engine, batch placement files, REST account and customer APIs, webhooks, SAML SSO, and integrations with LiveVox, Twilio and the major gateways. No published Katabat roadmap, AI or otherwise.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Enterprise subscription priced by account volume, sized for banks. The bill scales with your book whether or not the platform's depth is what you use.
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
A services-led vendor inside a company now focused on its agency product. Resolvah takes your account and customer data through the API and placement files, and reconciles every total with you.
A Resolvah onboarding team works with yours at every step: we map your data, move it, reconcile it against your old system, and work with your payment processor so active arrangements keep running. Four weeks to three months, and we stay on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. Katabat is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
Katabat is hosted, so you do not hold the database, but you do hold the ways in and out: the REST account and customer APIs, the batch placement files you already send it, and the webhook feed. Together they give us accounts, customers, contact history, treatment state and arrangements. We pull a full extract, map it, move it, and reconcile every balance and plan against Katabat's own reporting before cutover. Lenders usually run the two side by side for a cycle. Four weeks to three months.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, notes and active plans — with a Resolvah specialist on it start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? We work directly with your existing payment processor to re-point the vault to Resolvah, so stored cards and ACH come across and every active arrangement keeps running. Nobody re-enters a card, and no plan is interrupted.
The honest list for this system, so cutover day holds no surprises.
- Accounts, customers and balances
Extracted through the account and customer APIs and your placement files, reconciled account by account.
- Contact history, notes and treatment state
Where the account is in its strategy, what has been sent, what the customer said. It comes across so nobody restarts a conversation.
- Active payment arrangements
Plans continue on their cadence; customers are not asked to set anything up again.
- Stored cards and ACH
Katabat runs cards through your gateway (REPAY, BillingTree, USAePay, Converge, Ingenico) or Finvi Payments. We work directly with your processor to re-point the vault to Resolvah, so every plan keeps running.
- Consumer portal on your domain
If your customers know assist.yourbank.com or managemypayments.yourlender.com, that hostname points at Resolvah on cutover day. Nobody learns a new address.
- Strategy rules and bespoke workflows
The logic comes across as a specification we build in Resolvah's workflow tools. Workflows the vendor's services team wrote for you are the ones to document first.
- Katabat-specific reports and dashboards
The data behind them moves; the reports are rebuilt. Export what you need for audit before access ends.
- Get your full data extract in writing: format, fields, how long the vendor takes, and what it costs. As a hosted single-tenant customer you have no database to copy yourself.
- Inventory every bespoke workflow the vendor's services team built for you; those are the parts nobody on your side may fully understand, and they are the migration's real work.
- Confirm who controls the DNS for your white-labelled portal hostnames and any certificates on them, so the cutover is a DNS change rather than a customer re-education.
- Tell your payment processor a re-point of the token vault is coming; if you are on Finvi Payments, ask us early and we will set up your own merchant relationship before notice.
- Read the subscription for the account-volume basis, the notice period and any minimum term, and time the notice to the term. Ask the vendor directly for its Katabat roadmap and get the answer in writing.
Switching from Katabat
Is Katabat being sunset?
No. Finvi still sells it, reissued its privacy policy in 2025, and has made no end-of-life or Velosidy-migration statement. What is on record is where the company's attention has gone: no Katabat release since 2024, no user conference since 2024, a CEO departure in June 2026 and a leadership page with no CEO listed as of September 2026. For a lender on a multi-year contract, that is a reason to ask for the roadmap in writing.
We are a first-party lender, not an agency. Is Resolvah for us?
Yes. First-party collections and fintech servicing are exactly where a plain-language, self-serve resolution experience earns its keep: your customer is someone you want to keep. Resolvah runs first-party workflows, with the tone, timing and disclosure rules that first-party contact requires, and it is priced so that a growing lender is not paying a bank's bill.
Katabat has our strategy engine and years of tuning. Do we lose that?
You keep the knowledge and rebuild the rules. Treatment strategies come across as a written specification that we implement in Resolvah's workflow tools alongside you, and we run the two systems side by side for a cycle so you can compare outcomes before you turn Katabat off.
How painful is moving our Katabat data to Resolvah?
We make it as painless as we can, and we do it with you rather than to you. Accounts, balances, payment history, notes, active arrangements and compliance flags come across, and we reconcile the totals against Katabat before anyone relies on Resolvah. Anything that cannot come across (call recordings held by a dialer vendor, for example) is identified up front, so nothing is a surprise on cutover day.
Will active payment plans keep running when we switch from Katabat?
Yes. We work with your existing payment processor to re-point the vault to Resolvah, so stored card and ACH tokens come across, scheduled arrangements continue on their cadence, and no consumer re-enters payment details.
How long does migrating from Katabat take?
Four weeks to three months, depending on the size of the portfolio and how Katabat stores its data. A Resolvah onboarding specialist scopes it with you first, so you get a date, not a range, before anything moves. Katabat stays your system of record until the reconciliation is signed off.
Don't see your system? See every migration we support.
Leave Katabat behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.
