Bank-grade recovery, without the bank-grade overhead.
FICO Debt Manager is built for the largest lenders — and priced and implemented like it. Resolvah gives serious agencies and lenders enterprise capability without the multi-year weight.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored cards & ACH, via your processor
- Compliance flags & audit trail
Migrating from FICO Debt Manager (FICO / DM) → Resolvah
Why agencies leave FICO Debt Manager.
Debt Manager is powerful, but it's engineered for big-bank scale. Teams move to Resolvah when they want that capability without enterprise pricing, long implementations, and a separately-licensed strategy engine.
Enterprise pricing and implementation timelines sized for the largest institutions.
Strategy and scoring live in separately-managed FICO tooling, adding cost and complexity.
Heavy configuration and services dependency for routine change.
A modern, dignity-led consumer experience isn't the platform's center of gravity.
FICO Debt Manager vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
Lender-centric; a warm, self-serve consumer experience isn't the focus.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
Enterprise deployment built around large-institution IT.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
Strong, bank-grade controls — with the configuration weight to match.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
Strategy/scoring power lives in separate FICO tooling that's licensed and managed apart.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Among the highest-cost platforms, aimed at the largest lenders.
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
Implementation and change are professional-services heavy.
A Resolvah onboarding team works with yours at every step: we map your data, move it, reconcile it against your old system, and work with your payment processor so active arrangements keep running. Four weeks to three months, and we stay on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. FICO Debt Manager is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
Accounts, balances, history, and payment tokens migrate cleanly. FICO Strategy Manager scores and strategies are managed separately and don't port directly — we document them and rebuild the equivalents with you in onboarding.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, notes and active plans — with a Resolvah specialist on it start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? We work directly with your existing payment processor to re-point the vault to Resolvah, so stored cards and ACH come across and every active arrangement keeps running. Nobody re-enters a card, and no plan is interrupted.
Switching from FICO Debt Manager
How painful is moving our FICO Debt Manager data to Resolvah?
We make it as painless as we can, and we do it with you rather than to you. Accounts, balances, payment history, notes, active arrangements and compliance flags come across, and we reconcile the totals against FICO Debt Manager before anyone relies on Resolvah. Anything that cannot come across (call recordings held by a dialer vendor, for example) is identified up front, so nothing is a surprise on cutover day.
Will active payment plans keep running when we switch from FICO Debt Manager?
Yes. We work with your existing payment processor to re-point the vault to Resolvah, so stored card and ACH tokens come across, scheduled arrangements continue on their cadence, and no consumer re-enters payment details.
How long does migrating from FICO Debt Manager take?
Four weeks to three months, depending on the size of the portfolio and how FICO Debt Manager stores its data. A Resolvah onboarding specialist scopes it with you first, so you get a date, not a range, before anything moves. FICO Debt Manager stays your system of record until the reconciliation is signed off.
Don't see your system? See every migration we support.
Leave FICO Debt Manager behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.
