CSS IMPACT is built for city tax offices. You are not one.
CSS, Inc. has grown IMPACT into the collections system for San Francisco, Los Angeles, Miami-Dade, Santa Clara County and the State of Utah, on contracts worth millions apiece. The same platform serves a smaller set of agencies, collection law firms and creditors on IMPACT HD 2.0, a hosted system with a Java thick client. For them, the vendor's next step is a paid, financed conversion to IMPACT 3.0 with enterprise minimums. That is the moment to compare a platform priced and built for agencies.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored cards & ACH, via your processor
- Compliance flags & audit trail
Migrating from CSS IMPACT (CSS, Inc., Woodland Hills, California; founder-led since 2004) → Resolvah
What is happening at CSS IMPACT.
Dated and sourced. The things a buyer should know before deciding whether to stay.
- 2004
Collection Solutions Software, Inc. (CSS IMPACT) is founded in Woodland Hills, California, by Carl Briganti and partners; Briganti remains president and CEO. No outside capital or sale is on record.
- 2016 to 2019
The government franchise takes shape: the City and County of San Francisco (100 seats, live November 2017), the City of Los Angeles Office of Finance (live March 2019) and the City of Cincinnati (2018). San Francisco's 2016 selection beat RevQ, BFrame and Interactive Intelligence.
- 2020 to 2023
Santa Clara County (three years plus a two-year option, not-to-exceed $4.15 million), Norfolk, Pittsburgh, San Diego, Miami-Dade (five years plus a five-year option, not-to-exceed $4.19 million) and the State of Utah follow. CSS acquires NexInteractive, a voice and digital-engagement company, in 2022; some support moves to Colombia.
- 2022 to 2023
CSS sues Santa Clara County (Cal. Super. Ct. No. 22CV405245) to block a California Public Records Act release of its own winning proposal; the court orders the county to withhold the references, pricing breakdown, statement of work, service levels and technical responses. The contract itself remains public.
- 2025 to 2026
IMPACT 3.0, introduced at the October 2024 user group, is now the only product on the pricing page: an agentic-AI pitch, a per-seat rate card with a monthly minimum, a paid "Conversion Blueprint" credited back against the conversion, and an AI agent billed as a share of the dollars it collects. San Francisco renews sole-source through 2030 (not-to-exceed $6.92 million cumulative), citing $2 to 3 million in switching costs. The user conference returns to Las Vegas in May 2026 after skipping 2025.
Why agencies leave CSS IMPACT.
CSS IMPACT is not a vendor in trouble. It is a vendor whose center of gravity is government: the contracts, the roadmap and the price points are sized for a city finance department. Agencies, law firms and creditors on HD 2.0 are riding a platform built for someone else, and the upgrade path they are being offered is priced the same way.
A thick Java client, still in production for most HD 2.0 tenants as of 2026, behind a hosted payment portal that looks modern from the outside.
IMPACT 3.0 is a conversion, not an update: a paid blueprint, financed conversion fees with a credit-back that rewards staying, and a per-seat rate with a monthly minimum written for enterprise counts.
Government-grade pricing. Public contracts show hundreds of dollars per user per month, six- and seven-figure implementations, and county analysts flagging maintenance far above the incumbent.
A small, founder-led company (roughly 27 people list CSS on LinkedIn) running a platform with 836 claimed modules. SOC reports cover the hosting data center; a SOC 2 Type II for the IMPACT 3.0 platform is described as underway in 2026.
CSS IMPACT vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
A hosted payment portal per tenant. Plain-language resolution and plan building are not the design; the AI agent is priced as a share of what it collects.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
CSS private cloud or AWS, with a Java desktop client for staff on HD 2.0.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
PCI Level 1 stated by the vendor; SOC reports cover the hosting data center, with a SOC 2 Type II for the IMPACT 3.0 platform described as underway. HIPAA BAAs exist on government health contracts.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
IVAN, an AI agent introduced with IMPACT 3.0, billed at a percentage of AI-collected dollars, and a vendor marketplace inside the product.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Enterprise seat pricing with monthly minimums; conversions to 3.0 financed with credit-backs. Public contracts run into the millions.
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
A vendor-run conversion to IMPACT 3.0 on the vendor's terms. Resolvah takes your HD 2.0 data back under your SLA's data-return terms and reconciles it with you.
A Resolvah onboarding team works with yours at every step: we map your data, move it, reconcile it against your old system, and work with your payment processor so active arrangements keep running. Four weeks to three months, and we stay on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. CSS IMPACT is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
CSS IMPACT is hosted and the export tooling is not public, so the first step is your service agreement's data-return terms; the export runs through them. We scope the return format with you, map it, move it, and reconcile every total against IMPACT before cutover. Four weeks to three months, and IMPACT stays your system of record until you sign off.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, notes and active plans — with a Resolvah specialist on it start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? We work directly with your existing payment processor to re-point the vault to Resolvah, so stored cards and ACH come across and every active arrangement keeps running. Nobody re-enters a card, and no plan is interrupted.
The honest list for this system, so cutover day holds no surprises.
- Accounts, debtors and balances
Returned under your agreement's data-return terms and reconciled account by account.
- Payment history and notes
Transaction and note history come back with the accounts; we check counts and totals against IMPACT's reports before cutover.
- Active payment arrangements
Scheduled arrangements continue on their cadence.
- Stored cards and ACH
IMPACT runs card payments through processors such as Payscout. We work with your processor to re-point the vault to Resolvah, so every plan keeps running.
- Client portal history and uploads
Portal activity comes back where the data return includes it; we tell you what it holds before cutover.
- Modules, workflows and the vendor marketplace
Configuration built in IMPACT's module model does not port. We document the workflows you actually use and rebuild them in Resolvah.
- Letters, recordings and dialer history
Held by your letter vendor and your telephony provider (CSS's own omnichannel stack if you adopted it, otherwise your dialer vendor). We help you export them for retention.
- Read your service agreement's data-return clause first: format, timing, and any fee. It is the whole export path for a hosted system with no public export tooling.
- If you have been offered a Conversion Blueprint or financed 3.0 conversion, get the full-term cost in writing (seats times the rate, the minimum, the credit-back conditions) before comparing.
- Tell your payment processor a re-point of the token vault is coming, and get any fee in writing.
- Export letters, call recordings and dialer history for your retention period; they live with those vendors, not in IMPACT.
Switching from CSS IMPACT
Is CSS IMPACT going away?
No. It is a growing, founder-led company with a strong government book and a new product generation. This page is for the agencies, law firms and creditors on HD 2.0 who are being offered a paid conversion to IMPACT 3.0 at enterprise price points, and who would rather compare before they sign.
We are a city or county collections office. Is Resolvah for us?
Not today. Resolvah is built for collection agencies, law firms, healthcare providers and creditors. If you run a government collections office on IMPACT, CSS is a strong fit for you and this page is not written for your situation.
How painful is moving our CSS IMPACT data to Resolvah?
We make it as painless as we can, and we do it with you rather than to you. Accounts, balances, payment history, notes, active arrangements and compliance flags come across, and we reconcile the totals against CSS IMPACT before anyone relies on Resolvah. Anything that cannot come across (call recordings held by a dialer vendor, for example) is identified up front, so nothing is a surprise on cutover day.
Will active payment plans keep running when we switch from CSS IMPACT?
Yes. We work with your existing payment processor to re-point the vault to Resolvah, so stored card and ACH tokens come across, scheduled arrangements continue on their cadence, and no consumer re-enters payment details.
How long does migrating from CSS IMPACT take?
Four weeks to three months, depending on the size of the portfolio and how CSS IMPACT stores its data. A Resolvah onboarding specialist scopes it with you first, so you get a date, not a range, before anything moves. CSS IMPACT stays your system of record until the reconciliation is signed off.
Don't see your system? See every migration we support.
Leave CSS IMPACT behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.
