Leaving CUBS? First, know which CUBS you are on.
Columbia Ultimate's CUBS lives two lives now. The government line (CUBS/RPCS) went to Avenu and then Neumo, lost support on December 31, 2025, and reaches end of life on December 31, 2026. The agency line (The Collector System) stays with Finvi, which announced a sunset and then withdrew it. Either way you are running a MultiValue system from another era, and the way out is the same.
- Accounts, debtors & balances
- Payment history, notes & activity
- Active payment arrangements
- Stored cards & ACH, via your processor
- Compliance flags & audit trail
Migrating from Columbia Ultimate (CUBS · The Collector System) → Resolvah
What is happening at Columbia Ultimate.
Dated and sourced. The things a buyer should know before deciding whether to stay.
- January 2024
Government CUBS/RPCS transfers from Ontario Systems (Finvi) to Avenu Insights.
- August 2025
Avenu's collections line moves to Neumo. The entity is renamed Neumo Columbia Ultimate, LLC on September 22, 2025.
- December 31, 2025
Avenu ends support for CUBS/RPCS.
- July 2026
Finvi, which kept agency CUBS (The Collector System), announces a sunset and then withdraws it. It is still hiring CUBS/TCS engineers.
- December 31, 2026
CUBS end of life for government customers, per a filing with the Ohio Attorney General.
Why agencies leave Columbia Ultimate.
CUBS earned decades of loyalty, and most of its customers have spent years bolting workarounds onto a character-mode interface. What is new is that the vendor picture split: government customers have a hard deadline, and agency customers have a vendor that has already changed its mind once about the product's future.
For government customers: support ended December 31, 2025, and end of life is December 31, 2026.
For agencies: Finvi announced a CUBS sunset and withdrew it in 2026. A vendor that has said it once can say it again.
A keyboard-driven, character-mode interface (CU Emulate) that takes weeks for new collectors to learn.
On-premises MultiValue servers, jBASE, UniVerse, D3 or mv.Enterprise on Windows, AIX or HP-UX, with IT overhead just to keep them alive.
Columbia Ultimate vs Resolvah
Both can collect a debt. The difference is how it feels to your team, your clients, and the person on the other end.
Built before consumer self-service; resolving a balance almost always means reaching a collector by phone.
A warm, self-serve resolution experience. Dee explains the balance in plain language, offers plans people can actually afford, and lets them resolve it 24/7 from any phone.
On-premises MultiValue (Pick) servers your IT team hosts, backs up and patches. Every site we have profiled runs on-prem.
Fully cloud-hosted and always current — nothing to install, patch, or keep alive on a server in your office.
Layered on through procedure and add-ons rather than built into the workflow.
FDCPA, Reg F, TCPA and state rules built into the everyday workflow, with a complete, exportable audit trail on every account and message.
Rules-and-letters era; no modern AI assist.
Modern automation and AI assist draft outreach, summarize an account at a glance, and surface the next best step — without taking the human out of it.
Legacy licensing on a platform whose future depends on which vendor holds your contract.
Transparent, predictable pricing. The features that make recovery humane aren't locked behind surprise modules or per-seat upcharges.
Ended for government customers; uncertain for agencies. Resolvah extracts from MultiValue with scripted exports and reconciles every logon.
A Resolvah onboarding team works with yours at every step: we map your data, move it, reconcile it against your old system, and work with your payment processor so active arrangements keep running. Four weeks to three months, and we stay on through go-live.
Comparison reflects general, publicly-observable platform characteristics and is provided to help you evaluate a switch. Columbia Ultimate is a trademark of its respective owner; Resolvah is not affiliated with or endorsed by it.
A migration you barely feel.
CUBS is a MultiValue (Pick) system: DEBTOR, FISCAL, TRANS and MEMO files with site-defined fields, dates stored as Pick day numbers, and transaction history rolled into monthly archive files that all have to be read. Larger sites run several logons (databases) that we merge. We extract with TCL listings, RECALL-PC or read-only ODBC, map your site's fields with you, and reconcile every total against CUBS before cutover. Four weeks to three months.
Prepare
We scope your portfolio, confirm the export path, and schedule a calm migration window.
Move
Your data comes across — accounts, history, notes and active plans — with a Resolvah specialist on it start to finish.
Validate
We reconcile every total with you against your old system before anyone relies on the new one.
Go live
Your collectors pick up where they left off, and your old system stays put until you're ready to retire it.
Worried about payment tokens? We work directly with your existing payment processor to re-point the vault to Resolvah, so stored cards and ACH come across and every active arrangement keeps running. Nobody re-enters a card, and no plan is interrupted.
The honest list for this system, so cutover day holds no surprises.
- Accounts, debtors and balances
DEBTOR and FISCAL records, including your site-defined fields, reconciled by client.
- Payment history
TRANS plus every monthly BACKUP-TRANS archive, so the history is complete rather than just the current month.
- Notes and audit trail
MEMO mixes free-text notes with field-change audit lines under inconsistent prefixes. We separate them, show you samples, and agree the rules before cutover.
- Active payment arrangements
PAYPLAN records come across on their cadence.
- Stored cards and ACH
CUBS runs payments through your payment processor. We work with them to re-point the vault to Resolvah, so every plan keeps running.
- Letter images and call recordings
Held by your letter and dialer vendors, not CUBS. We help you export them for retention, and Resolvah builds the audit trail forward from day one.
- Confirm which vendor holds your contract (Neumo for government CUBS/RPCS, Finvi for The Collector System) and what its support terms say.
- Count your logons. Multi-currency, pre-collect and remote offices were often separate databases, and each one needs to be in scope.
- Do not hand your CUBS source code to anyone. Licensees received compile-ready source under a proprietary license; it is not yours to share, and we do not need it.
- Export letter images and call recordings for your retention period.
Switching from Columbia Ultimate
Is CUBS being sunset?
It depends which CUBS. Government CUBS/RPCS (Avenu, now Neumo) lost support on December 31, 2025 and reaches end of life on December 31, 2026. Agency CUBS, The Collector System, stays with Finvi, which announced a sunset in 2026 and then withdrew it. If you are on the government line the deadline is real; if you are an agency, the uncertainty is.
How painful is moving our Columbia Ultimate data to Resolvah?
We make it as painless as we can, and we do it with you rather than to you. Accounts, balances, payment history, notes, active arrangements and compliance flags come across, and we reconcile the totals against Columbia Ultimate before anyone relies on Resolvah. Anything that cannot come across (call recordings held by a dialer vendor, for example) is identified up front, so nothing is a surprise on cutover day.
Will active payment plans keep running when we switch from Columbia Ultimate?
Yes. We work with your existing payment processor to re-point the vault to Resolvah, so stored card and ACH tokens come across, scheduled arrangements continue on their cadence, and no consumer re-enters payment details.
How long does migrating from Columbia Ultimate take?
Four weeks to three months, depending on the size of the portfolio and how Columbia Ultimate stores its data. A Resolvah onboarding specialist scopes it with you first, so you get a date, not a range, before anything moves. Columbia Ultimate stays your system of record until the reconciliation is signed off.
We have a deadline. Is there time to do this calmly?
Yes, if you start now. Four weeks to three months is the range, and CUBS stays your system of record until Resolvah is reconciled and your team is comfortable. Migrating on your schedule, while the old system still runs, is far calmer than racing an end-of-support date.
Don't see your system? See every migration we support.
Leave Columbia Ultimate behind — without leaving anything behind.
Book a 20-minute demo and we'll map your exact portfolio onto Resolvah, payment tokens and all.
